Responsible Gaming at Fairplay

Our Approach to Responsible Gaming

Fairplay promotes responsible gaming through awareness, personal limits, and informed decision-making. Gaming should never interfere with essential expenses, work, education, relationships, or everyday responsibilities.

Gaming should not be treated as a guaranteed way to make money or as a method of recovering previous losses. Everyone responds differently, so it is important to regularly consider how much time and money is being dedicated to gaming.

If gaming begins to affect your wellbeing or responsibilities, step away and consider taking a longer break.

Play for Entertainment

Games involving uncertain outcomes always carry risk. Results cannot be guaranteed, and previous outcomes do not determine future results.

Before participating, consider what you are comfortable spending and accept that this amount could be lost. Money needed for rent, food, bills, education, healthcare, debt repayments, or other essential expenses should never be used for gaming.

Avoid increasing spending simply because you have experienced a loss. Continuing to play in an attempt to recover losses can quickly lead to decisions that move beyond reasonable personal limits.

Set Clear Limits

Establishing boundaries before starting can make it easier to maintain control. Set a personal spending limit based only on disposable funds and decide how much time you are prepared to dedicate to gaming.

• Decide on a maximum budget in advance.
• Set a clear time limit for each session.
• Take regular breaks.
• Keep track of overall spending.
• Avoid attempts to recover losses.
• Stop when your planned limit has been reached.
• Keep gaming separate from essential financial commitments.

Keep Track of Time and Spending

Online entertainment can make it easy to lose track of the length of a session or the amount spent over time.

Review your gaming activity regularly and consider both your time and financial commitments rather than focusing only on individual wins or losses.

If spending has gradually increased beyond what you originally intended, consider reducing your activity or taking a break. Recognising patterns is an important part of maintaining control.

Avoid Chasing Losses

Chasing losses means continuing to spend in an attempt to recover money that has already been lost. This can lead to progressively higher spending and may indicate that gaming is no longer being approached purely as entertainment.

A previous loss does not make a future win more likely. There is no strategy that guarantees recovery of money already lost.

Do Not Play Under Pressure

Good decisions can be more difficult when someone is tired, stressed, angry, upset, or under the influence of alcohol or other substances. Gaming should be avoided when emotional or physical circumstances may affect judgement.

Gaming should also never be used as a way to escape financial difficulties, emotional distress, loneliness, or other personal problems. If gaming becomes a coping mechanism rather than entertainment, consider taking a longer break and speaking with someone you trust.

Recognising Problematic Gaming Behaviour

Problematic gaming may develop gradually as the amount of time, money, or attention dedicated to gaming increases.

Possible warning signs include:

Take a Break When Needed

Taking a temporary break can help create distance from recent outcomes and make it easier to assess whether gaming is still enjoyable and manageable.

During a break, consider avoiding gaming-related content and notifications as well as direct participation. Spending time on other activities, sports, hobbies, or social commitments can help restore balance.

Where account restriction, cooling-off, or self-exclusion options are available, users who need stronger boundaries should consider using them.

Protecting Minors

Fairplay services are not intended for children or anyone who does not meet the minimum age and eligibility requirements applicable in their jurisdiction.

Parents and guardians should take reasonable steps to prevent minors from accessing gaming accounts or services. Account credentials should never be shared, and devices used by children should be protected with appropriate security and parental-control settings.

Payment methods should also be kept secure to prevent unauthorised use.

Keep Your Account Secure

Responsible gaming also includes protecting access to personal accounts. Use a strong password, keep login details confidential, and avoid allowing another person to use an account registered in your name.

Be cautious with unsolicited messages requesting passwords, verification codes, or financial information. Sensitive account credentials should never be disclosed to third parties.

If unusual activity is detected or account access may have been compromised, contact support as soon as possible.

Gaming and Financial Responsibility

Gaming should fit within a personal entertainment budget and should never create financial pressure.

Do not borrow money specifically to play, use funds needed for essential expenses, or rely on potential winnings when planning personal finances.

If gaming expenditure has resulted in debt or difficulty meeting financial obligations, stopping further spending should take priority. Independent financial advice may also be appropriate when the situation becomes difficult to manage.

When to Seek Help

Asking for support is appropriate whenever gaming becomes difficult to control. Consider speaking with a qualified mental health professional, counsellor, or recognised organisation specialising in gambling-related harm if gaming is affecting finances, relationships, emotional wellbeing, or daily responsibilities.

Support can also be useful before the situation becomes severe. You do not need to wait until significant financial or personal problems develop before seeking guidance.

Family members and friends can also play an important role. Speaking openly with someone you trust may make it easier to recognise patterns that are difficult to identify alone.

Responsible Gaming in India

Gaming activities are subject to the laws and regulations applicable in the user's location.

India introduced a national regulatory framework through the Promotion and Regulation of Online Gaming Act, 2025. The framework distinguishes permitted categories such as e-sports and online social games from prohibited online money games and includes measures intended to address financial, psychological, and social harm.

Users are responsible for understanding the legal requirements that apply in their jurisdiction and should not attempt to access activities prohibited by applicable law.

Stay in Control

Responsible gaming starts with recognising that entertainment should remain within clear personal boundaries.

• Set limits before playing.
• Keep track of your time and spending.
• Never chase losses.
• Take breaks when gaming stops being enjoyable.
• Keep gaming separate from essential expenses.
• Pay attention to changes in your behaviour.
• Seek support if maintaining control becomes difficult.
• Put personal wellbeing and responsibilities first.